About National Benefit Services
Since 1986, NBS has been a trusted partner for participants, employers, and advisors across all 50 states. We're an independent Third Party Administrator committed to making benefit plan administration simple, compliant, and personal.
Employers Served
Plans Administered
States Covered
Employees
Who We Are
National Benefit Services, LLC provides retirement and flexible benefit administration to over 20,000 employers nationwide and has grown to become a national name in third-party benefit administration. We're passionate about the services we provide and genuinely care about the people we serve. With a firm commitment to teamwork, collaboration, communication and support, our goal is to flawlessly deliver the benefits to benefit plans.
Our Commitment
Our goal is to take care of plan advisors, sponsors and participants with understanding and interest. We have support staff dedicated specifically to advisors and referral partners to educate and service their daily compliance and plan requirements needs. We also offer call center support, as well as an internal Customer Care program focused on continually increasing our ability to serve.
Our Knowledge and Expertise
Our clients expect the very best benefit administration, industry knowledge and expertise. From plan design and document maintenance to non-discrimination testing and tax filing, we make it our business to be the experts you can rely on.
Our Promise
You will Experience Excellence through…
People
- We believe everyone merits respect
- We maintain a culture of teamwork and collaboration
- We invest in our people to level-up our skills, knowledge, and expertise
- We approach challenges with optimism
Partnership
- We grow with our clients and partners
- We believe partnerships create opportunities and growth
- We are all responsible for the success of NBS and our partners
- We make it easy to do business with us
Integrity
- We do the right thing
- We earn trust through the integrity of our actions
- We are genuine and open-minded
Accountability
- We have grit
- We are passionate about our work
- We have high expectations for each other and are self-disciplined
- We all engage in valuable work
- We deliver on our commitments
Impact
- We care about the wellbeing of others
- We serve in our communities and industry
- We give back
- We do work that makes a difference
Innovation
- We create custom solutions
- We develop great processes that drive great service
- We relentlessly pursue efficiency
- We are obsessed with finding a better way
Leadership
Our leadership team brings decades of experience in benefits administration, compliance, and technology.

Paul Lovell
CEO and Founder
Paul received his Bachelor's Degree from the University of Utah in 1976. He received his Juris Doctorate from the University of Utah College of Law in 1980. He established National Benefit Services, LLC in 1986.

Andrew Haynie
President
Andrew received his Bachelor's Degree and his Master's Degree in Accounting from the University of Utah in 2009 and 2010. He is both a Certified Public Accountant and a Certified Internal Auditor.

Natalie Law, MAcc, CPA, CFE
Senior Vice President Finance and Human Resources

Jalyn Pond
Senior Vice President Operations

Jeff Ritter, GIAC, GSLC
Senior Vice President Technology

Eric Thorne, QKA, TGPC, AIF
Senior Vice President Business Development

Tony Byrd
Vice President Implementation

Shawn Crabb
Vice President Information Systems

Shelli Madsen
Vice President Finance

Sidney Lopez, QKA
Vice President Fiduciary Services

Scott Muir
Vice President Flexible Benefits and COBRA

Elaine Stephens, QKA, TGPC
Vice President Profitability

Evan Stephens, PMP, QKA, TGPC
Vice President Business Improvement and Data Services

Andrew Winder
Vice President Retirement Services