About National Benefit Services

Since 1986, NBS has been a trusted partner for participants, employers, and advisors across all 50 states. We're an independent Third Party Administrator committed to making benefit plan administration simple, compliant, and personal.

20,000+

Employers Served

6,000+

Plans Administered

50

States Covered

370+

Employees

Who We Are

National Benefit Services, LLC provides retirement and flexible benefit administration to over 20,000 employers nationwide and has grown to become a national name in third-party benefit administration. We're passionate about the services we provide and genuinely care about the people we serve. With a firm commitment to teamwork, collaboration, communication and support, our goal is to flawlessly deliver the benefits to benefit plans.

Advisor shaking hands with a client

Our Commitment

Our goal is to take care of plan advisors, sponsors and participants with understanding and interest. We have support staff dedicated specifically to advisors and referral partners to educate and service their daily compliance and plan requirements needs. We also offer call center support, as well as an internal Customer Care program focused on continually increasing our ability to serve.

Our Knowledge and Expertise

Our clients expect the very best benefit administration, industry knowledge and expertise. From plan design and document maintenance to non-discrimination testing and tax filing, we make it our business to be the experts you can rely on.

Reviewing benefit plan documents

Our Promise

You will Experience Excellence through…

People

  • We believe everyone merits respect
  • We maintain a culture of teamwork and collaboration
  • We invest in our people to level-up our skills, knowledge, and expertise
  • We approach challenges with optimism

Partnership

  • We grow with our clients and partners
  • We believe partnerships create opportunities and growth
  • We are all responsible for the success of NBS and our partners
  • We make it easy to do business with us

Integrity

  • We do the right thing
  • We earn trust through the integrity of our actions
  • We are genuine and open-minded

Accountability

  • We have grit
  • We are passionate about our work
  • We have high expectations for each other and are self-disciplined
  • We all engage in valuable work
  • We deliver on our commitments

Impact

  • We care about the wellbeing of others
  • We serve in our communities and industry
  • We give back
  • We do work that makes a difference

Innovation

  • We create custom solutions
  • We develop great processes that drive great service
  • We relentlessly pursue efficiency
  • We are obsessed with finding a better way

Leadership

Our leadership team brings decades of experience in benefits administration, compliance, and technology.

Paul Lovell

Paul Lovell

CEO and Founder

Paul received his Bachelor's Degree from the University of Utah in 1976. He received his Juris Doctorate from the University of Utah College of Law in 1980. He established National Benefit Services, LLC in 1986.

Andrew Haynie

Andrew Haynie

President

Andrew received his Bachelor's Degree and his Master's Degree in Accounting from the University of Utah in 2009 and 2010. He is both a Certified Public Accountant and a Certified Internal Auditor.

Natalie Law, MAcc, CPA, CFE

Natalie Law, MAcc, CPA, CFE

Senior Vice President Finance and Human Resources

Jalyn Pond

Jalyn Pond

Senior Vice President Operations

Jeff Ritter, GIAC, GSLC

Jeff Ritter, GIAC, GSLC

Senior Vice President Technology

Eric Thorne, QKA, TGPC, AIF

Eric Thorne, QKA, TGPC, AIF

Senior Vice President Business Development

Tony Byrd

Tony Byrd

Vice President Implementation

Shawn Crabb

Shawn Crabb

Vice President Information Systems

Shelli Madsen

Shelli Madsen

Vice President Finance

Sidney Lopez, QKA

Sidney Lopez, QKA

Vice President Fiduciary Services

Scott Muir

Scott Muir

Vice President Flexible Benefits and COBRA

Elaine Stephens, QKA, TGPC

Elaine Stephens, QKA, TGPC

Vice President Profitability

Evan Stephens, PMP, QKA, TGPC

Evan Stephens, PMP, QKA, TGPC

Vice President Business Improvement and Data Services

Andrew Winder

Andrew Winder

Vice President Retirement Services

Did You Experience Great Service?

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Join Our Team

We're always looking for talented people who share our passion for making benefits administration better.